Your frequently Asked Questions

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Teleplay Therapy conquered by HabilUp

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The impact of play in the rehabilitation of motor disorders in children

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thérapie motrice

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What do HabilUp users say?

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How does Google Home and Chromecast work for television?

The original chromecast bluetooth does not work with UBIQUE TECH sensors. There are, however, versions of chromecast that are compatible with the bluetooth of our UBIQUE TECH sensors.

How do I connect my tablet/phone to my TV?

We recommend that our customers purchase an HDMI cable that connects your device to your TV.

Ideal installation Tablet/ TV/ HDMI computer screen?

The ideal installation (the cheapest and most efficient) is to buy an HDMI cable that connects your tablet to your TV. Thus, your tablet screen will be projected on your TV while the UBIQUE sensors are connected by bluetooth to your tablet.

HabilUp App does not work on my tablet. What do I do?

There are some tablets on which localization should be enabled in order for the game to work. So remember to activate it if the game does not work on your tablet.

Can we installed the software on a computer or a surface?

UBIQUE only works on Android and iOS devices and is therefore not compatible with a Surface (Microsoft).

How do I connect my screen to the TV?

Screen to TV connection is possible with Chromecast or AirPlay for iOS.

The sensors do not connect, is there a particular action in this case?

There is no particular action: You have to turn on the Bluetooth and the geolocation of the device, and then turn on the sensors. When you launch the HabilUp application, the sensors automatically connect to it.

Why do the sensors work the other way around (from bending on the screen when the child is extending)?

This is due to improper calibration. In the case of a flexion extension: Before pressing the "extension/ flexion" button, the member to be mobilized must be in the "low" position. After pressing the "extension/ flexion" button, you must first move your limb to the "high" position until you reach the desired amplitude up, then return to the "low" position. Repeat the same movement 4 times so that the application records this movement for the games. In the case of a deviation: Before pressing the "deviation" button, the member to be mobilized must be in the "left" position. After pressing the "deviation" button, you must first move your limb to the "right" position until you reach the range of motion desired to the right, then return to the "left" position. Repeat the same movement 4 times so that the application records this movement for the games.

Why are my movements not detected on the application?

Start by making sure your sensors are switched on (blue light blinking), then follow these steps: Close the HabilUp app, Go to bluetooth settings, Disconnect the sensors to Bluetooth from your phone (press forget this device)Then, Make sure Bluetooth and your phone’s location are enabled Open the HabilUp app and follow the steps. Make sure you correctly calibrate the motion.

I have downloaded the HabilUp app on the iPad (version 9.3.5) and it turns off every time I launch the app. What do I do?

If you encounter this problem, do the following: Update iOS: Settings -> General -> software update, download and install. Once the update is done, try again to access the HabilUp application. Do not hesitate to contact us if the difficulty persists.

I’m trying to download the HabilUp app but I can’t find it on the GOOGLE PLAY STORE. What’s the solution?

Here are the download links of the application on Android and iOS:

Android : https://play.google.com/store/apps/details?id=games.ubique.tech

iOS : https://apps.apple.com/tt/app/ubique-games/id1463341045?l=fr

One of the sensors is not recognized. What do I do?

If one of the sensors continues to flash and does not connect to the HabilUp application:

Close the HabilUp app, Go to bluetooth settings Disconnect the Bluetooth sensors from your phone (press forget this device) Make sure that Bluetooth and the location of your phone are enabled Open the HabilUp app and follow the steps.

How do I turn off motion sensors?

To turn off the sensors, simply close the HabilUp application on your device and wait 2-3 minutes without touching them. We will soon allow the user to turn them off by pressing the ignition button for a long time.